Support

We're here to help. Our support team consists of real people who understand your business.

Real People. Real Support.

Real people answer our phones during business hours. Your customers get professional support from staff in American time zones. We answer phones from 8:00 AM to 6:00 PM PST, with additional timezone support available as an optional service.

Phone Support

Real people, not AI agents

+1 (725) 281-8660

Email Support

Response within 24 hours

support@marketexpress.us

Business Hours

Mon-Fri: 8am-6pm PST

Additional timezones available

Submit a Support Request

For urgent issues, please call +1 (725) 281-8660 during business hours.

Helpful Resources

Glossary of Terms

Definitions and explanations

Services & Pricing

Plans, features, and costs

Contact Sales

For new vendor inquiries

Existing Vendors

If you're already a Market Express vendor, please include your account number or company name in your support request for faster service.

For urgent issues affecting your operations, please call our support line directly.

Response Times

  • Phone (8am-6pm PST)Immediate
  • Email / FormWithin 24 hours
  • Urgent issuesWithin 4 hours